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Filing an Incident, Accident, or Injury (IAI)

1. Open the athlete’s profile or tap Athlete Actions during practice.
2. Select File Incident Report and set the severity (Minor or Emergency Care).
3. Tag affected body areas, complete timeline details, and toggle parent/emergency care flags.
4. Tap Submit. Coaches can self-edit submissions until an admin reviews the report.

Filing a Group Change Request (GCR)

1. Navigate to the athlete's profile and select Request Group Change.
2. Select the target group and move direction (Up/Down).
3. Complete mandatory validation checks: provide rationale, confirm downhill performance was considered, and acknowledge percentile placement.

Admins manage pending reports via Admin Dashboard > Review Queue.

• Inline Edits: Admins can adjust coach rationale/descriptions directly for clarity. Edits are logged to audit trail records.
• Dispositions: Mark submissions as Accepted, Acknowledged, Denied, or Complete .

Parent visibility: Draft and pending reports are visible only to coaching and admin staff. Incident reports are never shown to parents — they stay a coaching record for the team and league.

• Real-time updates: results refresh automatically during an active race window.
• Push Notifications: Tap mobile notifications to follow the link straight to your athlete's placement card that is deep-linked in the results.
• Category Filtering: Filter standings by school, race category, or assigned practice groups. Use the search bar to find someone specific.
• Offline Fallback: If trail connection drops, previously loaded race results remain viewable. New times appear the next time you refresh once you're back in range — nothing is lost.

• Adding Notes: Tap Athlete Actions > Add Coach Note on an athlete's profile (supports up to 500 characters).
• Threaded Discussions: Coaches can reply directly to existing notes to centralize observations.
• Privacy Controls: Coach Notes are internal only. They synchronize live across coaching staff via Supabase Realtime, but are never visible to parents or athletes.

1. Open the practice detail screen. You'll see everyone who RSVP'd plus your full roster.
2. As athletes arrive, tap Check In next to each name. A running count shows "Currently 12 of 18 checked in."
3. At the end of practice, tap Check Out for each athlete to record duration.
4. If you're offline, check-ins save locally and sync automatically once you're back in range — nothing needs to be redone.

1. Open the benchmark dashboard and select a segment (e.g., "Corner Canyon Climb").
2. Review athlete efforts ranked by fastest time. This ranked view is coach/admin-only and is never shown to athletes.
3. Cross-reference with the Strava-connected volume dashboard to see who's building fitness versus plateauing.
4. Open an individual athlete's segment history to see week-by-week progression (e.g., 25:15 → 24:30 → 23:45 over 12 weeks).
5. When you've decided on a move, file it as a formal Group Change Request rather than an informal roster edit — see the Incident Reporting & GCR guide above for those steps.

1. Open the Performance Dashboard to see training volumes and consistency across your group.
2. Compare recent weeks. A sharp drop (e.g., 180 miles average down to 45 miles) is a signal worth a check-in, not necessarily a problem.
3. Send a message in the parent/guardian channel — something low-pressure works better than an alert-sounding one.
4. Treat the reply as context for adjusting expectations, not as a decision on its own.

1. Long-press the offending message.
2. Select Delete. It's removed immediately for everyone.

1. Open the chat channel and tap the 3-dot menu (top right).
2. Find the user and tap Mute.
3. Choose a duration and, optionally, a reason. They can't post again until the mute expires.

1. Long-press a message from the person you want to block.
2. Select Block User. Their future messages won't be delivered to you (they aren't notified).
3. To undo, open the 3-dot menu in any channel, find your blocked list, and toggle the person back to unblocked.

1. Open your registration link and select your team. Enter your athlete's name, date of birth, and gender. If your team restricts certain grades, only eligible grades will be selectable.
2. Choose an account type: independent (athlete gets their own login) or parent-managed (no login for the athlete — you manage their account settings from yours).
3. Add racing experience, T-shirt size, and a photo. Bike specs are optional but help coaches at practice.
4. Enter allergies, medical conditions, and at least one emergency contact (name, relationship, phone). A second contact is optional but recommended.
5. Review and accept your team's consent forms (photo release, liability waiver — text varies by team).
6. On the review screen, enter a promo code if you have one, confirm the price, and complete payment through Stripe.

1. From your dashboard, open your athlete's profile.
2. Go to Emergency Contacts to add or edit names, relationships, and phone numbers (a second contact is optional).
3. Go to Medical Info to update allergies, conditions, and current medications.
4. Save. Changes sync to your coach's roster, including offline caches, the next time they open the app.

1. Your athlete's Strava activities sync automatically and roll up into volume trends (miles, hours, elevation) visible to coaches.
2. If your team uses time-trial benchmarks, your athlete's efforts on defined segments (like a specific climb) are tracked over the season.
3. Coaches use both data sets, plus their own observation, to propose group changes through a formal Group Change Request, which a team admin reviews before it's final.
4. Draft and pending requests are visible only to coaching and admin staff. Once a request is resolved, you may see a final note from the admin, depending on your team's settings.

1. From your athlete's profile, open Performance.
2. Connect Strava (via Garmin, Apple Watch, or manual upload) from your athlete's account, or from your own account if you're managing theirs.
3. View season totals (miles, hours, elevation) and trend charts comparing this month to last.

1. From your dashboard, open My Activities.
2. Connect your Strava account (rides logged via Garmin or Apple Watch sync automatically once connected).
3. After a ride, check your activity summary and any segment efforts from that ride.
4. View your trend chart to see volume building over the season.

1. Open a segment (e.g., "Corner Canyon Climb") from your activity or profile.
2. See your personal best and full effort history.
3. Watch your trend line — steady improvement shows up clearly even without a comparison to teammates.

1. Long-press their message in any channel.
2. Select Block User. You won't see their messages going forward, and they're not told.
3. To unblock, open the 3-dot menu at the top of any channel, find your blocked list, and toggle the person back.

1. When you arrive at practice, your coach checks you in from their roster screen — there's nothing for you to tap.
2. When practice ends, your coach checks you out, and your parent automatically gets a notification.
3. Show up consistently and the app celebrates your streaks — at 3, 5, 10, 15, and 20 practices, a streak card lands in the team feed.

1. Go to Team Settings → Payments → Connect Stripe Account.
2. Tap Set Up Now — you'll be redirected to Stripe's OAuth flow.
3. Choose Create New Account or Connect Existing Account.
4. Complete Stripe's verification (business info, bank details).
5. Once connected, all future registration payments route directly to your team's bank account, on your Stripe payout schedule.

1. Go to Team Settings → Payment Configuration and toggle Use Grade-Based Fee Schedule on.
2. Add a tier: define the grade range, fee amount, and a label (e.g., Grades 0–5, $150, "Elementary").
3. Repeat for additional tiers.
4. Save. A parent's registration fee is now auto-matched to their athlete's grade at Step 5 of registration.

1. Go to Team Settings → Promo Codes → Create New Code.
2. Set the code, discount type (percentage or fixed), value, expiration date, and max uses (or unlimited).
3. Save. It's live immediately and can be shared via email, social, or the website.
4. Track usage from the same dashboard: uses remaining, total discount given, and effectiveness across codes.

1. Create a new benchmark (name it, e.g., "Spring Climb Series," and set a date range).
2. Add segments one at a time — name, distance, elevation gain, and terrain type (climb, descent, technical, rolling).
3. Optionally add coaching notes on what each segment tests (climbing power vs. endurance, etc.).
4. Set the benchmark to Active. Athlete efforts on matching Strava routes will now be captured automatically during the window.