Support

Get set up. Get unstuck.

Everything you need to create your account, connect Strava, and fix the most common hiccups along the way.

Account & registration Choosing a device Connecting Strava Privacy for younger riders Who can see what Troubleshooting
Getting started

Account & registration

Setup happens in a specific order — a parent has to go first. Athletes can't start their own account.

  1. A parent creates an account at groupset.app, verifies their email with the code that's sent, and joins the team using the passcode from the Head Coach. If you plan to ride with the team as a coach, this is also where you enter your NICA license level and expiration date.
  2. The parent registers each athlete — grade, racing experience, an optional photo, allergies and medical conditions (kept confidential), at least one emergency contact, and the season waivers — then pays the registration fee. Repeat this step for each additional athlete.
  3. The athlete claims their account. They'll get an email invite with a link to set a password and finish a short questionnaire. That's it — they're in.
More than one parent or guardian can be linked to the same athlete — useful for splitting practice pickups, calendar alerts, and keeping both households in the loop. Coaches: if you didn't identify yourself as a coach during setup, add your NICA license under Edit Profile, then ask your Head Coach to assign you to a group.
Equipment

What your athlete needs on the trail

Groupset pulls ride data from Strava, so your athlete needs something Strava-compatible — nothing expensive required to get started.

TierDeviceWorth knowing
Good Smartphone with the free Strava app Free if they already have a phone. Higher battery drain, and best kept in a backpack rather than handlebar-mounted — a crash can damage a mounted phone.
Better Fitness tracker or smartwatch (e.g. Amazfit Bip 3, Apple Watch) Affordable, starting around $30–50. Long battery life. Syncs to Strava via the device's companion app over Bluetooth after each ride.
Best Dedicated cycling GPS (e.g. Coospo, Garmin, Wahoo) Built to survive trail crashes, with better GPS accuracy under tree cover and automatic background syncing. Coospo is a solid entry-level pick.
Setup

Connecting Strava

Strava is the ride recorder — GPS, distance, elevation, and segment times. Groupset reads that data so coaches can follow along.

  1. Create the Strava account at strava.com or in the free app. The free version is all your team needs. Strava requires users to be 13 or older — if your athlete is younger, a parent registers the account using their own information instead. Avoid using a child's school email; school filters often block the confirmation message.
  2. Connect a GPS device, if you're not just using a phone. Open the device's companion app (Coospo, Garmin Connect, Wahoo ELEMNT), find App Authorization or Connected Apps, and link it to the Strava account from step 1.
  3. Authorize Groupset. Log into the athlete's profile at groupset.app or in the app, scroll to the bottom of the Athlete Dashboard, and select Connect Strava. Enter the Strava credentials in the popup and click Authorize — if you're on a browser, make sure popups are allowed.
The first sync pulls a full year of ride history, so it can take a little while to complete. After that, a new ride hits the coaches' dashboard within a few minutes of being saved.
Privacy

Privacy controls for younger riders

Strava has real, adjustable privacy settings. Here are the two approaches most families use.

Recommended for most families

Standard account, tighter privacy

In Strava, go to Settings → Privacy Controls and switch Profile, Activities, and Map Visibility from "Everyone" to "Followers Only." You can also hide a radius around your home address so the exact location never shows publicly.

Maximum privacy

Parent-managed account

A parent creates and holds the Strava login instead of the athlete, sets Activities, Followers, and Profile to "Only You," links the bike computer to that account, and authorizes Groupset with those credentials. Your athlete never has to open Strava or interact with it socially — the coaching data still flows through normally.

Roles

Who can see what

Can't find something in the app? Check what your role is set to — this table shows exactly what each one can access.

Can accessAthleteParentCoach L1Coach L2Coach L3Team Admin
Own ride stats✓Family only✓✓✓✓
Emergency contacts✓✓✓✓✓✓
Medical info—Family only—✓✓✓
Check-in & attendance——✓✓✓✓
Group performance dashboards———✓✓✓
Athlete & coach group assignments—————✓
Troubleshooting

Common issues

The most frequent setup snags, and how to clear them.

How do I re-send an invite to my athlete?

Invite links expire after a week, but you can resend one any time from your Parent Dashboard. Scroll to your athlete's name and select Resend Invite. Note: the athlete's email must be unique and different from any parent's email on the account.

How do I change the invite email address?

From your Parent Dashboard, open the athlete's profile and scroll to the Invitation section — it will read expired or pending. Select Resend Invitation, and a dialog will let you update the email address before sending it again.

I got an authentication error trying to claim my athlete's account — what now?

Email support@highfivelabs.net with the username and email address associated with your Groupset account, and we'll sort it out. A screenshot of the error helps us resolve it faster.

I'm having trouble connecting Groupset to Strava on my phone

Strava's mobile browser flow can be finicky for some users. If it's not going through, switch to a desktop browser, log into groupset.app with your account info, and complete the Strava connection there. It'll sync back to your mobile app automatically once it's done.

How do I get assigned a coach role?

If you didn't identify yourself as a coach when you first signed up, that's fine — go to Edit Profile and add your NICA license information. Then talk to your Head Coach about getting assigned to a group; once you're assigned, your Coach role is applied automatically. Level 2+ coaches can see their group's performance data to help plan practices.

Can more than one parent or guardian join Groupset for the same athlete?

Yes — each athlete can have multiple parents or guardians linked to their profile, which helps with coordinating pickups, calendar notices, and keeping everyone up to date on your athlete's season.

Still stuck?

Email support@highfivelabs.net with your username and account email. Screenshots or a short screen recording help us fix it faster.

Email support