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Register your athlete (parents)

Who this is for: parent Applies to: all

What this page covers

How a parent adds an athlete to a team through the 5-step registration wizard, how payment works if the team charges a team fee, and what happens afterwards — including the athlete's own login invite or a parent-managed record.

Before you start

  • You must be signed in with a parent account (see Create your account).
  • You must already be a member of the team — team admins add parents, or you join with a passcode your team admin gives you. If you haven't joined yet, do that first: open the team list, tap your team, and enter the passcode. See Teams and organizations for the full join steps.
  • Have on hand: the athlete's name, date of birth, and grade, riding experience details, a photo if you have one, medical information, and emergency contacts (name, relationship, phone).

Parent home with registration entry A parent's home screen; registration starts from the Family tab.

Step-by-step

  1. Open the Family tab and tap Register an Athlete under My Athletes. The button appears when you don't have any athletes registered yet.
  2. Step 1 — Team & Athlete Info: choose the team and fill in the athlete's first and last name, date of birth, grade, gender, and T-shirt size. Only the grades your team allows appear. If the athlete should have their own login, turn on Athlete gets independent login and enter their email address.

Step 1: team picker and athlete name Step 1 of the wizard: pick the team and enter the athlete's name, grade, and login details.

  1. Step 2 — Experience & Photo: optionally add the athlete's years of racing experience and races completed in the last 12 months. Add their home address — or leave Athlete lives at same address as parent on to use yours. Tap Tap to add a photo if you have a picture (JPG, PNG, or HEIC, up to 10 MB); you can Change Photo or Remove it before continuing.

Step 2: experience details and photo Step 2: add racing experience, a photo, and the athlete's home address.

  1. Step 3 — Medical Info & Contacts: enter medical information — allergies, medical conditions, current medications — only if relevant, and at least one emergency contact: full name, relationship, and phone number. Tap Add Contact for more. The wizard won't let you continue until one contact is complete.

Step 3: medical fields and emergency contact Step 3: enter medical information and at least one emergency contact.

  1. Step 4 — Consent & Agreements: review and agree to all three of your team's agreements — Team Policies and Code of Conduct, Liability Waiver, and Photo/Video Release. The wording is set by your team, so it can differ from team to team. You can't continue until all three are agreed.
  2. Step 5 — Review & Submit: check the summary, apply a promo code if you have one, and tap Submit Registration.

Step 5: review and submit summary Step 5: review the summary and apply a promo code before submitting.

  1. If the team has a fee: the payment step appears right after you submit. On a phone, the app shows a secure payment sheet where you enter card details. On web, the app takes you to a secure payment page to complete the payment.

Payment summary with the team fee The payment summary during registration, showing the team fee before you pay.

  1. After submitting, decide how the athlete's record works:
  2. Athlete's own login: if you turned on Athlete gets independent login in Step 1 and entered their email, the athlete receives an email with a signup link; tapping it opens a screen where they create their account. The link expires after 48 hours — if it lapses, you can send it again from the app. See also: Invites and registration.
  3. Parent-managed: if you do not enable the athlete's own login, you run the athlete's record from your account (profile, consents, check-ins).

What you should see

  • A completion screen — Registration Submitted! — confirming the registration, with the athlete, team, and payment status.

Registration complete confirmation The completion screen confirming the registration and payment status.

  • If the team has a fee and the payment hasn't gone through yet, the completion screen shows Payment Pending and a Complete Payment button that reopens the payment page so you can finish paying.
  • The athlete appears in the team roster.

Athlete in the roster The athlete appears in the team roster with their group and status badges.

  • If the athlete will have their own login: an email arrives at the athlete's address with the signup link.

Notes and limits

  • Grades are limited by your team's settings — grades the team does not allow cannot be selected.
  • Registration window: your team can set a period when registration is open. If it isn't open yet or has already closed, the wizard shows a status card and won't let you continue. If the app can't check the window, it says Unable to verify registration status and lets you try to proceed — if registration then fails, contact your team admin.
  • Another parent or guardian can help: from your child's page, tap Invite Co-Parent (or Invite Another Parent if one is already linked) to send an email invitation. See Co-parents and guardians.
  • Consent text is written by each team, so review it carefully before agreeing.
  • If you are the very first member of a brand-new team, the app sets you up as a team admin automatically.
  • Payment is handled by a secure payment provider — the app never asks for card details outside that secure payment sheet or page.
  • Re-registering an athlete who already has a record on the team is fine: the app updates the existing record instead of creating a duplicate. If you see a message that the athlete already exists, that's the normal result for a returning athlete (for example, registering for a new season) — continue and check that the details are current.
  • Each medical field (allergies, medical conditions, medications) holds up to 1,000 characters. If your text looks cut off, that's the limit — shorten it and save.
  • If the athlete has their own login, you can pause it later from the child's page: the Athlete Account Access card lets you Deactivate Account (they can't sign in) and Reactivate Account (they can again). This only blocks sign-in — it doesn't delete their record. See Accounts, deactivation, and deleting your data.