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Getting help

Who this is for: everyone — parents, athletes, coaches, and team admins Applies to: all platforms (Android, iOS, web)

What this page covers

What to do when this wiki hasn't answered your question: who to ask depending on the problem, how to contact the Groupset support team, and how to let us know when a page here is wrong or out of date.

Before you start

Most problems are common ones with a fix already written down, so start with the page that matches your issue — the FAQ and the other troubleshooting pages are good first stops.

Step-by-step

  1. If the problem is about one specific team — a payment, a roster change, a refund, a check-in — ask your team admin first. Team admins run the team day to day and can fix most of these without anyone else involved.
  2. If the problem is with Groupset itself — the app isn't working, you can't get into your account, or you want your data deleted — contact the Groupset support team.
  3. Send a message to support by emailing support@groupset.app. Say what you were doing, what you expected to happen, and what happened instead.
  4. Watch your inbox. Support is handled entirely by email — replies arrive at the address you wrote from.

What you should see

After you contact support, the reply arrives by email. If you don't see it within a couple of days, check your spam folder and write again.

Notes and limits

  • The Groupset team can't change a team's day-to-day records — payments, the roster, and refunds belong to your team admin.
  • To delete your data: request deletion in the app, confirm from the email you receive, and it's processed within 30 days. See Accounts, deactivation, and deleting your data for the full steps.
  • If a page here is wrong or out of date, that's feedback we want. Use the same support channel and say which page you were reading and what looked wrong, so we can fix it.